Returns & refunds
Thirty days on anything unopened. What we can take back, what the law will not let us, and how to start.
What we can accept
- Unopened items, within 30 days. Factory seal intact, in original packaging. Full refund to the original payment method.
- Anything damaged in transit. Tell us within 48 hours with a photograph and we replace it or refund it, your choice.
- Anything that does not match its panel. If an independent test disagrees materially with the certificate we published, we refund it and pull the batch.
- Anything we sent in error. Our mistake, our cost, including collection.
What we cannot accept
Once the seal on a cannabis product is broken it cannot lawfully be resold, restocked or returned to inventory in any state we operate in. That is a regulatory rule rather than a shop policy, and no retailer can waive it.
- Opened flower, edibles, tinctures, vapes or concentrates.
- Products bought more than 30 days ago.
- Items missing their original packaging or batch label.
- Anything that has left the state it was delivered in.
Returning it discreetly
A return travels the same way the order did. Where we arrange collection, the driver comes in an unmarked vehicle and the packaging carries nothing that identifies the contents. Where you send it back yourself, use the outer packaging it arrived in — it is deliberately anonymous — and we refund the postage on anything that was our error.
Starting a return
- Message our team with your order number and what is wrong.
- We reply the same day with a return authorisation and, where relevant, a collection slot.
- Send it back in its original packaging, or hand it to the driver.
- The refund is issued once it reaches the premises — typically two to five business days after that, depending on your payment method.
Refunds and the automatic discount
If a partial return drops your basket below the threshold that earned an automatic discount, we do not claw the discount back. The refund is calculated on what you actually paid for the returned item.
Cancellations
An order can be cancelled in full at any point before it is dispatched — message us and we will stop it. Once it is with the driver it has to run its course, at which point it becomes a return.